1 - Im confused, I dont know what I want

2 - How can I pay?

3 - How long does it take for my custom PC to arrive on my doorstep?

4 - Can you build me something bespoke?

5 - Can I cancel my order?

6 - Where do you ship to?

7 - Do you offer any discounts?

8 - What branded parts do you use?

9 - Will I get a VAT invoice?

10 - Do your PC's come with operating systems?

11 - What's this "burn in process" you talk about?

12 - What after sales support and warranty do your computers come with?

13 - Do you have a walk in shop?

14 - Can I buy just components from you?

15 - Are your systems fully built or would I have to build it?

16 - I have made and order, how is it getting on?

17 - How does the delivery process work and can I specify a convenient delivery date?

1 - I am confused, I dont know what I want
That's ok, here at UK Gaming Computers we are happy to help you build your very own dream machine buy guiding you through every step of the process of custom PC creation. We try to make our website as informative a possible but there will always be questions that a website can't answer, because of this we are happy to answer any questions that you may have. Simply contact us and our team of custom PC designers will help you pick and choose the right PC package for you. When you call you will also get to talk to our Engineers directly rather than some pushy sales guy!

2 - How can I pay?
We accept all major credit and debit cards including Visa, Visa Electron, Visa Debit/Delta, Master Card Maestro and Solo securely via the website during the checkout process. Paypal is also accepted as too is American Express via Paypal. We also accept bank transfers. There is no additional charge for using a credit card. For security reasons UKGC will only ship to your billing address unless payment is made by Bank Transfer. All orders require payment to be made, in full, upfront.

3 - How long does it take to build my custom PC?
To put it simple, up to 10 working days after receiving cleared payment. Usually within just a few days. With an extra charge we offer a priority service on some of our computers, which means we put your build top of the list so that you receive your custom PC much sooner. Please be aware extensive modifications or bespoke projects do not conform to this. Extensive modifications include laser cutting, case paint and airbrushing.

4 - Can you build me something totally bespoke?
Yes we can. Often we are asked to build PC's into some very random things. Some of our own personal projects are of computers in the most strangest of things so we are always interested in taking on some interesting projects. Please contact us via email with your requirements.

5 - Can I cancel my order?
Whilst we believe you will be very happy with your new PC we understand that you may want to cancel your order. You can cancel your order upto 7 days after you receive the product. Full details can be found in section 7 of our terms and conditions.

6 - Where do you ship to?
UK Gaming Computers currently ship to the United Kingdom only. We do not ship internationally. To see our shipping rates check out our shipping information page. For security reasons UKGC will only ship to your billing address unless payment is made by Bank Transfer.

7 - Do you offer any discounts?
Whilst you won't find any buy one get one free's here at UKGC we do however offer a flat rate postage. So you pay the same postage for one PC as you would 10 PC's. We do offer a price match so if you find something the same, let us know and we will beat it!

8 - What branded parts do you use?
UK Gaming computers use the very best parts in our PC's. It is something we are very proud to do and we believe we have probably, if not the, lowest PC return rate in the UK. Our product range comprises brands such as INTEL, AMD, ATI, NVIDIA, BFG, SAPPHIRE, ZOTAC, MSI, RAZER, LOGITECH, MICROSOFT, OCZ, SAMSUNG, GIGABYTE, CORSAIR, KINGSTON, ASUS, MSI, MAXTOR, SEAGATE, WESTERN DIGITAL, LG, SONY, PIONEER, LITEON, PHILIPS, NEC, XFX, XIGMATEK, HOUSE OF KOLOR, ANTEC, COOLERMASTER, KFA2, LIAN-LI, THERMALTAKE and many more. You can be confident that your PC will be built with the best quality components unlike other custom PC builders.

9 - Will I get a VAT invoice?
Yes. All our orders come with a full VAT invoice.

10 - Do your PC's come with operating systems?
Yes and no. Each product will state if an OS is included or not. We understand that our customers want to be able to install their own operating system which is why we give customers the option to add an operating system to the computer, rather than just adding and charging for it anyway. We supply Microsoft Windows 7. If you do order an operating system it will come preinstalled, activated, updated and with all the correct drivers. You will also receive the genuine Windows disk and licence code.

11 - What's this "burn in process" you talk about?
The burn in process is where we test and stress components to their limit, for approximately 48 hours. It allows us to make sure that every computer that leaves our workshop is fit for its purpose and free of any faults or defects. This is an integral part of our build process and one of the many reasons why we achieve such a low return rate.

12 - What after sales support and warranty do your computers come with?
All our products come with a 3 year return to base warranty as standard. There is also the option to purchase extended warranties on all our machines for a small charge. We also provide free email, live chat, and telephone support on all hardware issues. If you have a problem with one of our products please contact us.

13 - Do you have a walk in shop?
Currently UK Gaming computers only operates as an online internet business. It allows us to minimise our overheads and as a result be able to supply you with lower priced products, however you are welcome to visit our workshop and have a chat and take a look at our work in progress builds.

14 - Can I buy just components from you?
You can order additional parts when you purchase one of our superb computers. We dont currently sell components on their own but we do offer an upgrade service where we can upgrade your PC for you where you can pick and choose individual components. Major case modifications such as laser cutting, case paint and airbrushing can be purchased separately and again can be found in our services section of the website.

15 - Are your systems fully built or would I have to build it?
Yes. All you will need to do is plug it in and turn it on!

16 - I have made and order, how is it getting on?
At each stage of your order, (Pending, Processing, Parts Allocated, Build Complete, Testing Complete, Delivery Arranged, Shipped) you will receive an email stating that your order has moved onto that stage and a short description as to what happens next. You can also track the progress of your order through your account.

16 - How does the delivery process work and can I specify a convenient delivery date?
Yes you can request a convenient delivery date. When your PC reaches the testing complete stage, an email will be sent asking for a convenient delivery date, you simply reply to the email, we confirm the booking, and your order will be sent out the day before, for delivery on your specified date. All tracking information will also be provided shortly after dispatch.