1 - Im confused, I dont know what I want

2 - How can I pay?

3 - How long does it take for my custom PC to arrive on my doorstep?

4 - Can you build me something bespoke?

5 - Can I cancel my order?

6 - Where do you ship to?

7 - Do you offer any discounts?

8 - What branded parts do you use?

9 - Will I get a VAT invoice?

10 - Do your PC's come with operating systems?

11 - What's this "burn in process" you talk about?

12 - What after sales support and warranty do your computers come with?

13 - Do you have a walk in shop?

14 - Can I buy just components from you?

1 - Im confused, I dont know what I want
That's ok, here at UK Gaming Computers we are happy to help you build your very own dream machine buy guiding you through every step of the process of custom PC creation. We try to make our website as informative a possible but there will always be questions that a website can't answer, because of this we are happy to answer any questions that you may have. Simply contact us and our team of custom PC designers will help you pick and choose the right PC package for you.

2 - How can I pay?
Payments, via paypal and all major credit and debit cards, are taken via the website during the checkout process. Once you have chosen your custom PC package , you will be asked to confirm your order and you will be taken to our Paypal payment page. Don't worry, you do not have to have a Paypal account to pay or will you incur further charges. Here you can choose if you would like to pay using a credit/debit card or using your Paypal account. Your billing account is also entered here. Once complete you will return to our site. We also accept bank transfers, please contact us should you wish to do this.

3 - How long does it take for my custom PC to arrive on my doorstep?
To put it simple, up to 10 working days after receiving cleared payment. Usually within just a few days. With an extra charge we offer a priority service on some of our computers, which means we put your build top of the list so that you recieve your custom PC much sooner. Please be aware extensive modifications or bespoke projects do not conform to this. Extensive modifications include laser cutting, case paint and airbrushing. For mainland UK customers we also offer a hand delivery service where one of our team will personally come and deliver the computer themselves avoiding any shipping mishaps.

4 - Can you build me something totally bespoke?
Yes we can. Often we are asked to build PC's into some very random things. Some of our own personal projects are of computers in the most strangest of things so we are always interested in taking on some interesting projects. Please contact us via email with your requirements.

5 - Can I cancel my order?
Whilst we believe you will be very happy with your new PC we understand that you may want to cancel your order. You can cancel your order upto 7 days after you receive the product. Full details can be found in section 7 of our terms and conditions.

6 - Where do you ship to?
UK Gaming Computers currently ship to the United Kingdom only. We do not ship internationally. For security reasons we will only ship to your billing address.

7 - Do you offer any discounts?
Whilst you won't find any buy one get one free's here at UKGC we do however offer a flat rate postage. So you pay the same postage for one PC as you would 10 PC's.

8 - What branded parts do you use?
UK Gaming computers use the very best parts in our PC's. Our product range comprises brands such as INTEL, AMD, ATI, NVIDIA, BFG, SAPPHIRE, ZOTAC, MSI, RAZER, LOGITECH, MICROSOFT, OCZ, SAMSUNG, GIGABYTE, CORSAIR, KINGSTON, ASUS, MSI, MAXTOR, SEAGATE, WESTERN DIGITAL, LG, SONY, PIONEER, LITEON, PHILIPS, NEC, XFX, HOUSE OF KOLOR, ANTEC, COOLERMASTER, LIAN-LI, THERMALTAKE and many more. You can be confident that your PC will be built with the best quality components.

9 - Will I get a VAT invoice?
Yes. All our orders come with a full VAT invoice.

10 - Do your PC's come with operating systems?
Yes and no. Each product will state if an OS is included or not. Our high end machines generally do, whilst our lower end systems generally don't. We understand that our customers want to be able to install their own operating system which is why we give customers to add an operating system to the computer should they wish rather than just adding it anyway. We supply Microsoft Windows XP, Vista and Seven.

11 - What's this "burn in process" you talk about?
The burn in process is where we test and stress components to their limit for a sustained amount of time. 48 hours to be exact. It allows us to make sure that every computer that leaves our workshop is fit for its purpose and free of any faults or defects. This is an integral part of our build process and one of the many reasons why we achieve such a low return rate.

12 - What after sales support and warranty do your computers come with?
All our products come with a 1 year return to base hardware warranty as standard. It covers full parts and labour costs. There is also the option to purchase extended warranties on all our machines for a small charge. We also provide free email, remote control and telephone support on all hardware issues. If you have a problem with one of our products please contact us.

13 - Do you have a walk in shop?
Currently UK Gaming computers only operates as an online internet business. It allows us to minimise our overheads and as a result be able to supply you with lower priced products.

14 - Can I buy just components from you?
You can order additional parts when you purchase one of our superb computers. We dont currently sell components on their own but we do offer an upgrade service where we can upgrade your PC for you where you can pick and choose individual components. Major case modifications such as laser cutting, case paint and airbrushing can be purchased separately and again can be found in our services section of the website.