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Setup & Troubleshooting

The UKGC Quick Setup guide

As mentioned on the "please read first" leaflet, each individual components manual has been included with your system which contains detailed information on how to operate each component however not everyone has the time or simply cannot be bothered to rummage through pages and pages of information, hence this simple but effective custom pc quick start guide.

Connectivity

This will be the hardest part of setting your system up - Plugging it in! If there is anything you are unsure of, then read on.

Below is a typical rear view of the back of one of our Custom PCs;

There are two main sections of connection ports;

Integrated/On Board Ports - These ports are built into your motherboard and are typically found towards the top of your system (Point 1 - 9).

Expansion Slot Ports - These ports are the result of expansion card components and are typically found below the motherboard ports (Point 10 - 12).

Your system may or may not have the following parts;

Integrated/On Board Ports

1 - USB 2.0 Ports - A typical computer will have several of these ports. Nearly always in black and marked with the universal USB logo. These will be located with the Integrated/On Board Ports, with the Expansion Slot Ports if extra USB ports are added and many cases today also have front ports.
Used for - Any USB device such as Keyboards, Mice, Printers, External Hard Drives, Cameras.....the list goes on.

2 - PS2 Ports - Always located on the motherboard. Relatively old technology that has been replaced by USB.
Used for - Any PS2 device which is normally limited to a PS2 Keyboard or PS2 Mouse.

3 - HDMI Port - This is the integrated graphics cards HDMI output. Usually disabled if the system has a Non Integrated Nvidia or AMD/ATI Graphics card (see point 11).
Used for - HDMI Input Monitors.

4 - Digital Audio Port - This is the integrated sound card digital audio output. Usually disabled if the system has a dedicated sound card (see point 10).
Used for - Digital Audio Input Audio devices such as speakers.

5 - DVI Port - This is the integrated graphics cards DVI output. Usually disabled if the system has a Non Integrated Nvidia or AMD/ATI Graphics card (see point 11).
Used for - DVI Input Monitors.

6 - VGA Port - This is the integrated graphics cards VGA output. Usually disabled if the system has a Non Integrated Nvidia or AMD/ATI Graphics card (see point 11).
Used for - VGA Input Monitors.

7 - USB 3.0 Ports - Not as common as USB 2.0 Ports and sometimes not even present due to it being a new technology. Nearly always in blue and marked with the universal USB logo. These will be located with the Integrated/On Board Ports, with the Expansion Slot Ports if extra USB 3.0 ports are added. With more advanced systems if both a USB 3.0 header exists on the motherboard and a case USB 3.0 header then there will be functioning front USB 3.0 ports located on the case itself. Some case manufacturers use a "USB 3.0 pass-through" connection which is basically an extension lead which leads out the system and then plugs into the rear of the integrated USB 3.0 - These are pretty pointless and ruin internal airflow along with internal visuals so UKGC does not connect these up. A good way to spot a USB 3.0 pass-through is if the case has 1 x front USB 3.0 port. If the case has 2 x front USB 3.0 ports then it will almost certainly have the proper header. Your motherboard and case manual will confirm this.
Used for - Any USB 3.0 and 2.0 device such as Keyboards, Mice, Printers, External Hard Drives, Cameras.....the list goes on.

8 - LAN Port - (Local Area Network Port) Nearly always located on the motherboard and if an extra network card has been added, in the expansion card area. Much faster than wireless connections and are the preferable way to connect to a network.
Used for - Wired RJ45 Network connections.

9 - Sound Card Ports - Nearly always located on the motherboard. The type of connections may vary but there is nearly always 3.5mm audio jacks. Usually disabled if the system has a Non Integrated sound card (see point 10).
Used for - 3.5mm audio devices such as speakers and headsets.

Expansion Slot Ports

10 - Non Integrated Sound card - Always added as an addition to an integrated sound card as integrated sound cards cannot be removed. If added, the Integrated sound card will be disabled so make sure you plug your audio devices in here. Typically will have more connection options such as digital audio and are far superior to processing audio than the integrated sound cards.
Used for - Audio devices such as speakers and headsets.

11 - Non Integrated Graphics card - These are really common on our systems. They are far superior to the integrated graphics cards offering state of the art graphical output. If your system has one of these then make sure your monitor is plugged into these ports and not the motherboard ports as those will be disabled.

What port you plug your monitor(s) into depends on your monitor input. If you have ordered a monitor from us then it will either come with supplied cabling or adaptor, so check your document wallet. VGA monitors are still fairly common so if your graphics card does not have a VGA port (many dont) then you will want to use something like a DVI to VGA or HDMI to VGA adaptor which are available for a few pounds. We sometimes include these adaptors free of charge in with your document wallet, but do not sell or supply them.
Used for - Output Displays (HDMI, DVI, VGA and Display Port).

12 - Wireless network card - If you have ordered a wireless network card with your system then this is what they look like. In your document wallet will be an antenna or two, you will need to screw these in before trying to connect to a wireless network.
Used for - Connecting to a wireless network.

Power Cable

As well as the above you will also need to plug in your 3 pin power cable. You will usually find yours attached to the outside of the packaging but under masking if the masking is present. We do this to simply prevent said cable rubbing up against your PC causing damage. If there is room, then it will be either inside with your PC or if you have a second box (usually present when extras are ordered) it will be in there. It can only go in one way and don’t forget to ensure the rocker switch is switched on before turning the PC on.

Front case connections

Connections found on the front of a custom PC vary massively in connectivity and appearance depending on the case. Below is a typical set of front connections;

Reset button - A button for resetting your PC. Nearly always smaller than the power button and often harder to depress to stop you accidently restarting your PC.
Used for - Resetting A PC

USB 2.0 Ports - Exactly the same as the rear USB 2.0 ports just in a more convenient location. UKGC can only connect up USB 2.0 ports if a USB 2.0 header exists on the motherboard and case. If your USB 2.0 port(s) does not work then it will be because the headers do not exist, or more likely, are populated with things like card readers, extra ports and certain other expansion cards.
Used for - USB devices.

USB 3.0 Ports - Exactly the same as the rear USB 3.0 ports just in a more convenient location. UKGC can only connect up USB 3.0 ports if a USB 3.0 header exists on the motherboard and case. If your USB 3.0 port(s) does not work then it will be because the headers do not exist, or more likely, are populated with things like card readers, extra ports and certain other expansion cards.
Used for - USB devices.

Front Panel Audio Ports - Once again, convenient located ports. Only connected if your integrated sound card or expansion sound card has a front panel audio connector. They usually only consist of 1 x audio out and 1 x audio in (mic) so its normally always best to use the rear sound card ports.
Used for - Audio ports.

Power Button - Guess what this one does!
Used for - Switching your system on and off.

Maintenance

Like anything in life, your nice new PC will require a little maintenance over time. Most of this is common sense but we have compiled a handy guide for your attention here.

Operating system and software

If you have ordered an operating system from us then everything is good to go out of the box - you do not need to install anything from the supplied discs unless you want any of the "extras" that may or may not be included on them however those "extras" are normally or little to no use and are often known as "bloatware". If you are installing your own operating system then please remember this is something we do not support but do have a handy Windows 10 install guide here.

Packaging

Your PC is pretty unique meaning its packaging is pretty unique too. You may need to send us your PC in the future for upgrades or repairs so it is important that you retain your packaging as "off the shelf" packaging is usually not good enough to transport a custom PC.

Warranty

Depending on the system you ordered your PC may come with a notice affixed to the side of your PC instructing you to activate your warranty with us. Generally speaking higher end systems with physically large graphics cards or processor coolers will be subject to this procedure but this will be clarified once you unbox your system as there will be said notice affixed to the side of the PC which you couldn’t miss if you tried. Failing to follow this procedure correctly will invalidate your warranty so it is important that you take the time to read those instructions carefully. For further information please read here.

Troubleshooting

Most of the time, connecting your custom PC up is a walk in the park but there are common mistakes made, these pointers should help;

Q - I have switched my PC on, it starts up but then i get this message on a black screen with white text: "Reboot and select proper boot device or insert boot media". I can not get passed this screen.
A - This message appears when your system cannot find an installed operating system. This will be because of 2 reasons;

1 - There is no operating system installed - Check that you had actually ordered an operating system from us or install your own copy of your preferred operating system. We recommend the latest version of Microsoft Windows.
2 - There is an issue with your boot order.

Q - I have connected my system up, switched it on, the fans spin and the system appears to be doing something but I cant see anything on my screen.
A - Check that you are connecting your monitor to the correct graphics card ports as detailed in section 3,5,6 and 11 of the connectivity part of this guide.

Q - I have a wireless card but cannot pick up my wireless network.
A - Check that you have connected your wireless card antenna(s) a as detailed in section 12 of the connectivity part of this guide.

Q - I still cannot connect to my wireless network or the signal keeps dropping out.
A - If your wireless card picks up your network name (SSID) then your wireless card is working correctly. You may need to configure your router correctly - This is something UKGC does not support so if you are not sure what you are doing you may need outside help.

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