As the world slowly returns back to normal so do we. Whilst we are close to operating to normal please ensure you have read all of this information in this article before making your order or contacting us, any information here supersedes all other information on our website and emails.
15/9/21 - Finance is back! We have Teamed up with Hitachi Personal Finance to now offer both Buy Now Pay Later and Traditional Interest Bearing Finance packages at an exceedingly competitive rate, this is almost the final piece of the puzzle. For full information on our finance offerings please take a look here. Stock shortages and graphics card shortages still continue and we are keeping those info pages as up to date as possible as a result the only caveat moving forward we are keeping is the up to 2 week delay on all orders (unless specifically outlined specific GPU or stock shortage that is longer) however recently this has only affected around 5% of orders so moving forward, 95% of orders are going to go out the door within estimated timescales but we want to keep this in place for the time being so we ensure we can deliver on our estimations and can cover ourselves in case we do indeed run into a stock shortage situation which we have little to no control over. If you are concerned with a system lead time then feel free to get in contract with the full spec and we can give you a real time estimation and likelihood of any potential delays.
Whilst this is positive news the HGV/Lorry Driver shortage situation is starting to impede things slightly, we have had a couple of deliveries arrive late directly related to this so is something we will be monitoring closely.
Status: Open, accepting and fulfilling orders
Customer collections/drop-off: Open
Showroom: Open (facemasks mandatory, max 2 people at a time)
Customer service: Minor delays
Upgrade service: Operational
Bespoke non website orders: Operational
Finance Options: Operational
Warranty returns and repairs: Minor delays
Non warranty returns and repairs: Operational
Processing, building, testing/Supply of orders: Fully Operational but with a small potential for delay
Shipping Service: Fully Operational with minor changes
13/8/21 - Time for another update! As the world starts to return to normality, so do we, finally! Our last suspended service now returns - Priority and Super rush job expedited build services has now been re-enabled so for customers that need rigs quickly, the option is now there. Our new soon to be finance provider are still working on integration with our platform and have had multiple set backs, this is something out of our control and simply put something we cant control however expect the service to be in place come the end of August. We are essentially back to normal however stock shortages and graphics card shortages still continue and we are keeping those info pages as up to date as possible as a result the only caveat moving forward we are keeping is the up to 2 week delay on all orders (unless specifically outlined specific GPU or stock shortage that is longer) however recently this has only affected around 5% of orders so moving forward, 95% of orders are going to go out the door within estimated timescales but we want to keep this in place for the time being so we ensure we can deliver on our estimations and can cover ourselves in case we do indeed run into a stock shortage situation which we have little to no control over. If you are concerned with a system lead time then feel free to get in contract with the full spec and we can give you a real time estimation and likelihood of any potential delays.
A few months ago we also dumped our courier APC overnight in favour of DPD as APC overnight were struggling with the pandemic and can now comfortably report DPD have handled all our deliveries very well. There are of course still changes in place with how deliveries are handled by them but for the most part the transition has been seamless.
22/06/21 - We are pleased to announce, our showroom is now back open! Unlike before, this means its now possible to pop in for a chat for advise or purchase a PC. Naturally, we need to limit the number of people in store to a total of 2 and at the same time insist on face marks warn at all times but it means we edge further towards normality! Bespoke non website projects are also back so if you have something in mind that you cant find on our website then do feel free to get in touch.
At this point, traditional finance still remains suspended. We are currently in the process of implementing a new finance option with a new finance company which we hope to launch by the end of July. PayPal credit still remains an option in the meantime. Whilst on the surface of things it looks like we are almost back to normal our biggest issue now is the overall stock shortages and graphics card shortages that plague the entire industry and thus delays will still be present on certain orders.
18/5/21 - Upgrades are back! As of today, we are bringing our long awaited upgrade service back to the fold. We fully expect this service to be in very high demand and may not be able to accommodate every request we receive however will do our best to schedule as many as possible, even if they are in the distant future. Naturally stock shortages will effect this too, so it may not be possible to complete some upgrades just yet but we will able to advise on availability when you make contact to discuss ideas and options and of course, to start, will be giving priority to UKGC system upgrades and past customers first. In addition, we will also be bringing back non warranty repair service for systems out of warranty.
Updated 23/4/21 - We are getting closer! As from today, any new orders will be subject to a standard estimated build and test time of 5-10 working days. Please be aware this estimation is still only and estimation and maybe subject to the additional 2 week delay as described before however we are finding orders that are not suffering from stock shortages or a graphics card shortage are being completed fairly swiftly and our previous estimation of 10-20 working days was inaccurate. Please be aware, any existing orders are still subject to the 10-20 working days estimate. Whilst this appears as a positive move forward we are still under a lot of pressure and as a result other services wont be returning just yet.
Updated 12/4/21 - We can now confirm we are opening our showroom for collections only from today. The showroom for customers to take a look around or pop in for advise still remains closed. Nothing else changes, we are still very busy with workload and like everyone else are strongly impacted by the global stock shortage of parts, however, this is our first tiny step since March 2020 towards normality!
Updated 5/1/21 - #lockdown3! - Still open, still trading and will continue to provide close to the same level of service as we have done over the last two lockdowns and Tier restrictions. It is again business as usual however it is with changes which are detailed on this page which overrule any other information found on our site. Please remember every lockdown causes a increase in orders however this time around we now have 20% of our staff shielding, have come off the back of a very difficult Christmas period and are moving into what is traditionally our busiest months of the year and are already seeing even more orders than the Christmas period. We are still, like everyone else, severely impacted by stock shortages (please read) and couriers are still under immense pressure, our phones and email capacity is overwhelmed. As a result it is likely that most orders will suffer some kind of delay. By "some kind" this could be potentially be around a week or two outside of an estimated build and test time as well updates to order status's so if your order is sat on processing for the best part of 3 or 4 weeks, don't worry its normal and there is no further update to give. For simplicity, we have just simply changed out standard build and test from estimated 5-10 working days to an estimated 10 - 20 working days. "Pre built/next day" systems will remain built to order and will have the same lead time as normal systems. For Customers that have ordered or plan on ordering a dedicated systems with a dedicated graphics card then please ensure you keep up to date with that specific shortage here.
Our showroom and thus collections remain closed and we respectfully request customers to stop asking to make collections or drop-off despite understanding the lockdown instructions and to keep enquiries to a minimum especially chasing order updates that are still within estimated build and test times plus the extra week. As always, if your order is absolutely time critical and are potentially not prepared to be accepting of minor delays or the potential to have to change a component due to stock availability that will continue to remain prevalent during this lockdown then please make your order elsewhere or wait until things return to normal. We know you want your order as soon as possible but so does everyone else and orders are being completed as fairly as possible based on first come first served. Please be respectful of these changes and multiple challenges we face and ultimately understand its likely there will be a delay or the need to change parts on an order and to try to keep enquiries to a minimum as if we are unable to reduce the amount of enquiries we will be forced to close.
Updated 19/11/20 - #lockdown2 - We are still open and plan on remaining open during "Lockdown 2". The downside with the second lockdown is this increases our demand and thus increases our workload, despite it never residing after the 1st lockdown and with Christmas now upon us, it is resulting in our busiest period ever. We will continue to aim to provide existing and new orders within the estimated build and test timescales however please be aware with the extra challenges and workload the possibility of small delays increases. For customers considering Christmas orders that must be ready for the big day, now is the time to order as it is likely we will need to stop taking orders to stop us being overwhelmed. We have since published our Black Friday, Cyber Monday, Christmas and new year order information here.
The Current COVID-19 global crisis is affecting everyone in some shape of form. Our 1st priority is to ensure the health of the public and staff here at UK Gaming Computers in line with Government advise whilst aiming to continue our service.
Right now, UK Gaming Computers are open and as you read this we are close to business as usual as possible however there have been some temporary changes that we would like to let you know about.
Firstly we are busy, very busy! The entire pandemic period has resulted in our busiest period for over 11 years. Orders are coming in thick and fast, with much of the nation working from home the needs for home computing have dramatically increased. In addition, the thought of being at home for an extended period of time with not much to do has also set in, we suspect many of our customer plan to game their way though an isolation/lockdown period and if it comes to it, many of us will be too! The result of this is both our workstations, refurbished gaming PCs and next day pre built systems are in high demand. Our workstations and every other system other than the next day pre built PCs are built to order so there is not too much of an issue there however if you plan on ordering a next day system, if you can, give us a call first so we can let you know our real-time stock levels otherwise order as normal and we will send you an update when we dispatch your order which is most likely going to be a couple of working days later. We are putting extra resources into building and stocking next day systems however these can and are easily being cleared out over night.
The other major issue we face is stock levels of components. Distributors are having trouble securing the stock simply due the factories not being 100% operational and logistical problems. The good news is we are very well stocked on common components and thus this is not causing too much of a problem however we have stopped taking on bespoke complex builds that are not found on our site for the time being and there may be the need to change orders slightly to accommodate any stock shortages. If its on our site then it should be OK but for complex or bespoke jobs please drop us an email and we can let you know the likelihood of being able to take on the project.
If we have any issues with an order we will contact you. We are very flexible with how we work and if we come up against a stumbling block on say stock we will always find a way to work around the issue and offer you as many as possible logical options to proceed with an order - this maybe something simple like swapping out a component, offering a new ETA or seeing about a cheeky upgrade!
We have suspended our gaming pc upgrade service for the foreseeable future. Given "Lockdown 2" combined with Christmas and new year orders this is unlikely to return before March 2021. As we are being overwhelmed with requests, we kindly request refraining from asking us separately to updates to this service, when it resumes we will update this page and our social media channels. Initially we were looking to bring this service back shortly after the Pandemic but with workload continuing to be high, working around the clock to fulfill orders and the Christmas rush around the corner we cannot see any logical way of resuming it. We have hired extra staff however it takes time to train them to our high standard, hopefully come March 2021 they will be ready.
We have also closed our showroom, walk in work, collections and drop-off with no plan to reopen to the public until the new year at the earliest. This is to help stop the spread of the virus and to secondly help protect our staff so that we can remain fit and healthy in our nice new office so that we can continue to operate. Any orders made as a collection will need to be changed to a shipping method and we urge customers to make contact to upgrade their delivery method. If you need to discuss a potential order then please call or email us.
We have switched off our live chat in order to concentrate on fulfilling orders. If you need to contact us please drop us an email or use the offline chat window in the bottom left of our site.
Our finance provider, Lending Works has suspended all finance applications - any return details are posted at the top of this page. PayPal Credit is still functioning as normal.
Right now our couriers are still operational and, like us, it is almost business as usual however they have implemented a couple of changes;
- Our Couriers will be adopting a "no contact delivery practice"
"Deliveries to a Business Premises
· We will ask where they would like us to place the parcel maintaining a 2-meter distance from business staff wherever possible.
· Explain that because we are taking extra precautions over Coronavirus, we do not require a signature.
· For POD’s we will ask the recipient’s name and enter into the surname field along with CV."
"For Deliveries to residential addresses
· We will place parcel on the doorstep and knock on the door and step back 2 meters.
· We will explain to the occupant that due to extra precautions over Coronavirus we will not requiring a signature.
· For POD’S we will ask their name and enter into the surname field along with CV."
- All service options on the pre 9am service have been suspended as of immediate effect until further notice
For any of our customer that order a pre 9am service or have ordered a pre 9am service these consignments will be shipped on a pre 12pm service. Please treat any "next day" service as a 1-5 working day service. All courier networks are overwhelmed with volume due to the vast amount of consumer retail moving online.
Any deliveries or returns made to UK Gaming Computers will be left for 72 hours before opening in line with government advise.
* Finally to close if you have made an order or are planning on doing so please be patient. Things maybe delayed, couriers may not be able to get to you. We understand our customers want their order as soon as possible and even more so given the current circumstances but there is something larger at work here that we have little to no control over. We are working as hard as we can to complete orders still within our estimated build and test times frames however please understand there maybe a delay in us being able to get your order out the door, the need to change parts and with delivery dates and time slots and we kindly request you hold off from requesting updates to your order that are still within estimated time scales. Given the hard work and dedication of our team and stock holding levels, unlike many other system builders, we believe we are in as strong position as possible to see this out.