Please ensure you have read all of this information in this article before making your order or contacting us. It is very important. If we cannot reduce our workload, UK Gaming Computers will be forced to close. For any existing orders, please keep an eye on this page for updates.
Updated 5/1/20 - #lockdown3! - Still open, still trading and will continue to provide close to the same level of service as we have done over the last two lockdowns and Tier restrictions. It is again business as usual with minor changes which are detailed on this page which overall any other information found on our site. Please remember every lockdown causes a increase in orders however this time around we now have 20% of our staff shielding, have come off the back of a very difficult Christmas period and are moving into what is traditionally our busiest month of the year and are already seeing even more orders than the Christmas period. We are still, like everyone else, severely impacted by stock shortages (please read) and couriers are still under immense pressure, our phones and email capacity is overwhelmed. As a result it is likely that most orders will suffer minor delays. By "minor" this could be potentially be around a week outside of an estimated build and test time as well updates to order status's so if your order is sat on processing for the best part of 3 weeks, don't worry.
Our showroom and thus collections remain closed and we respectfully request customers to stop asking to make collections despite understanding the lockdown instructions and to keep enquiries to a minimum especially chasing order updates that are still within estimated build and test times plus the extra week. As always, if your order is absolutely time critical and are potentially not prepared to be accepting of minor delays or the potential to have to change a component due to stock availability that will continue to remain prevalent during this lockdown then please make your order elsewhere or wait until things return to normal. We know you want your order as soon as possible but so does everyone else and orders are being completed as fairly as possible based on first come first served. If we are unable to reduce the amount of enquiries we will be forced to close.
Status: Open, accepting and fulfilling orders
Customer showroom and collections: Suspended
Customer service: Minor delays
Upgrade service: Suspended (Until at least March 2021)
Bespoke non website orders: Suspended
Traditional Finance (not PayPal Credit): Suspended (until April 2021)
Warranty returns and repairs: Minor delays
Non warranty returns and repairs: Suspended (Until at least March 2021)
Processing, building, testing/Supply of orders: Fully Operational but with likely delays*
Shipping Service: Fully Operational with minor changes but chance of delay to deliveries.
Updated 19/11/20 - #lockdown2 - We are still open and plan on remaining open during "Lockdown 2". The downside with the second lockdown is this increases our demand and thus increases our workload, despite it never residing after the 1st lockdown and with Christmas now upon us, it is resulting in our busiest period ever. We will continue to aim to provide existing and new orders within the estimated build and test timescales however please be aware with the extra challenges and workload the possibility of small delays increases. For customers considering Christmas orders that must be ready for the big day, now is the time to order as it is likely we will need to stop taking orders to stop us being overwhelmed. We have since published our Black Friday, Cyber Monday, Christmas and new year order information here.
The Current COVID-19 global crisis is affecting everyone in some shape of form. Our 1st priority is to ensure the health of the public and staff here at UK Gaming Computers in line with Government advise whilst aiming to continue our service.
Right now, UK Gaming Computers are open and as you read this we are close to business as usual as possible however there have been some temporary changes that we would like to let you know about.
Firstly we are busy, very busy! The entire pandemic period has resulted in our busiest period for over 11 years. Orders are coming in thick and fast, with much of the nation working from home the needs for home computing have dramatically increased. In addition, the thought of being at home for an extended period of time with not much to do has also set in, we suspect many of our customer plan to game their way though an isolation/lockdown period and if it comes to it, many of us will be too! The result of this is both our workstations, refurbished gaming PCs and next day pre built systems are in high demand. Our workstations and every other system other than the next day pre built PCs are built to order so there is not too much of an issue there however if you plan on ordering a next day system, if you can, give us a call first so we can let you know our real-time stock levels otherwise order as normal and we will send you an update when we dispatch your order which is most likely going to be a couple of working days later. We are putting extra resources into building and stocking next day systems however these can and are easily being cleared out over night.
The other major issue we face is stock levels of components. Distributors are having trouble securing the stock simply due the factories not being 100% operational and logistical problems. The good news is we are very well stocked on common components and thus this is not causing too much of a problem however we have stopped taking on bespoke complex builds that are not found on our site for the time being and there may be the need to change orders slightly to accommodate any stock shortages. If its on our site then it should be OK but for complex or bespoke jobs please drop us an email and we can let you know the likelihood of being able to take on the project.
If we have any issues with an order we will contact you. We are very flexible with how we work and if we come up against a stumbling block on say stock we will always find a way to work around the issue and offer you as many as possible logical options to proceed with an order - this maybe something simple like swapping out a component, offering a new ETA or seeing about a cheeky upgrade!
We have suspended our gaming pc upgrade service for the foreseeable future. Given "Lockdown 2" combined with Christmas and new year orders this is unlikely to return before March 2021. As we are being overwhelmed with requests, we kindly request refraining from asking us separately to updates to this service, when it resumes we will update this page and our social media channels. Initially we were looking to bring this service back shortly after the Pandemic but with workload continuing to be high, working around the clock to fulfill orders and the Christmas rush around the corner we cannot see any logical way of resuming it. We have hired extra staff however it takes time to train them to our high standard, hopefully come March 2021 they will be ready.
We have also closed our showroom, walk in work and collections with no plan to reopen to the public until the new year at the earliest. This is to help stop the spread of the virus and to secondly help protect our staff so that we can remain fit and healthy in our nice new office so that we can continue to operate. Any orders made as a collection will need to be changed to a shipping method and we urge customers to make contact to upgrade their delivery method. If you need to discuss a potential order then please call or email us.
We have switched off our live chat in order to concentrate on fulfilling orders. If you need to contact us please drop us an email or use the offline chat window in the bottom left of our site.
Our finance provider, Lending Works has suspended all finance applications until April 2021. PayPal Credit is still functioning as normal.
Right now our couriers are still operational and, like us, it is almost business as usual however they have implemented a couple of changes;
- Our Couriers will be adopting a "no contact delivery practice"
"Deliveries to a Business Premises
· We will ask where they would like us to place the parcel maintaining a 2-meter distance from business staff wherever possible.
· Explain that because we are taking extra precautions over Coronavirus, we do not require a signature.
· For POD’s we will ask the recipient’s name and enter into the surname field along with CV."
"For Deliveries to residential addresses
· We will place parcel on the doorstep and knock on the door and step back 2 meters.
· We will explain to the occupant that due to extra precautions over Coronavirus we will not requiring a signature.
· For POD’S we will ask their name and enter into the surname field along with CV."
- All service options on the pre 9am service have been suspended as of immediate effect until further notice
For any of our customer that order a pre 9am service or have ordered a pre 9am service these consignments will be shipped on a pre 12pm service. Please treat any "next day" service as a 1-5 working day service. All courier networks are overwhelmed with volume due to the vast amount of consumer retail moving online.
Any deliveries or returns made to UK Gaming Computers will be left for 72 hours before opening in line with government advise.
* Finally to close if you have made an order or are planning on doing so please be patient. Things maybe delayed, couriers may not be able to get to you. We understand our customers want their order as soon as possible and even more so given the current circumstances but there is something larger at work here that we have little to no control over. We are working as hard as we can to complete orders still within our estimated build and test times frames however please understand there maybe a delay in us being able to get your order out the door, the need to change parts and with delivery dates and time slots and we kindly request you hold off from requesting updates to your order that are still within estimated time scales. Given the hard work and dedication of our team and stock holding levels, unlike many other system builders, we believe we are in as strong position as possible to see this out.